Refund policy

Mibo USA firmly believes in the quality of our products. However, sometimes items get damaged in shipment or we make mistakes in fulfilling your order. If your package/product arrives damaged, we will work with you to find an agreeable solution. First, we ask that you take photos of the (i) damaged package/product and (ii) the package shipping label. Please send an email to Mibo USA Customer Support (ahoj@mibo-usa.com) with the pictures attached as well as a description of the damage. Our Customer Support team will respond as quickly as possible after we determine whether a carrier claim should be filed and how we can rectify the situation, typically within 1-2 business days.

If you are wholly unsatisfied with your purchase, we will gladly accept any merchandise that has been unused and which is returned in its original packaging within thirty (30) days of order ship date for a refund. If you would like to process a return, please contact Mibo USA Customer Support (ahoj@mibo-usa.com) and will we provide a return shipping label through our preferred shipping carrier via reply email within 2-3 business days. We ask that you allow 5-10 business days for all returns to be processed once they have been received on our end. Note that we will deduct the cost of return shipping from your purchase price for the product, which net amount will be credited back to your original form of payment.

For local deliveries, we ask that you thoroughly check your Mibo Scooter at the time of delivery to ensure it is in tip-top shape. We will gladly repair or replace any locally delivered product which is delivered in damaged condition. However, given the one-to-one delivery of local product, we are unable to accept returns of locally delivered products except for warranty related items (see the limited warranty for each product in its product description and technical specifications).