How does 'Buy Now, Pay Later' with Affirm work?
Manage the payment on your purchase! We have partnered with Affirm to provide you with flexible financing on purchases, so you can ease the costs and pay over time. It’s simple and easy. Visit www.affirm.com to learn more.
1) Add items to your cart
2) Select "Affirm" as your payment option at checkout
3) Enter simple information and know instantly if you’re approved
4) Affirm will send you an email confirmation and payment reminders
5) Complete all future Affirm purchases with just a single click
How long will it take to receive my order?
Mibo USA keeps regular stock in most models and colors. For in-stock units, we endeavor to ship products within 2-3 business days of receiving your order (please allow 4-5 business days for EV models).
Please be advised that our distribution team takes regular annual holidays the (a) first two weeks of August and (b) two weeks bracketing end of year. Orders placed during these periods will be shipped promptly after our team returns from holidays. Thanks for your understanding.
For out-of-stock items or for special orders, please contact Mibo USA Customer Support firstname.lastname@example.org message with your request and we’ll get back to you as soon as possible with availability, timing and shipment options. For special orders, note that we can offer expedited shipment wholesale-direct for an additional cost (TBD based on specific product and shipment destination). In any case, we will keep you diligently informed throughout the process.
What is Mibo USA’s return policy?
Mibo USA firmly believes in the quality of our products. However, sometimes items get damaged in shipment or we make mistakes in fulfilling your order. If your package/product arrives damaged, we will work with you to find an agreeable solution. First, we ask that you take photos of the (i) damaged package/product and (ii) the package shipping label. Please contact Mibo USA Customer Support email@example.com with photos attached as well as a description of the damage. Our Customer Support team will respond as quickly as possible after we determine whether a carrier claim should be filed and how we can rectify the situation, typically within 1-2 business days.
If you are wholly unsatisfied with your purchase, we will gladly accept any merchandise that has been unused and which is returned in its original packaging within thirty (30) days of order ship date for a refund. If you would like to process a return, please contact Mibo USA Customer Support firstname.lastname@example.org and we will provide a return shipping label through our preferred shipping carrier via reply email within 2-3 business days. We ask that you allow 5-10 business days for all returns to be processed once they have been received on our end. Note that we will deduct the cost of return shipping from your purchase price for the product, which net amount will be credited back to your original form of payment.
For local deliveries, we ask that you thoroughly check your Mibo Scooter at the time of delivery to ensure it is in tip-top shape. We will gladly repair or replace any locally delivered product which is delivered in damaged condition. However, given the one-to-one delivery of local product, we are unable to accept returns of locally delivered products except for warranty related items (see the limited warranty for each product in its product description and technical specifications).
How do I contact customer service?
If you have questions, need spare parts or just want to share the love of your Mibo, please send us an email at email@example.com and we'll respond as quickly as possible.
What are the terms of Mibo's warranty?
Mibo frames are warrantied for five (5) years for frame defects.
If there are other problems with your Mibo Scooter, we will do out best to make things right. Just send us a message at firstname.lastname@example.org and we'll respond as quickly as possible.
What if I am interested in selling Mibos in my local store?
If you are located in the USA and are interested in selling Mibo footbikes, please send us an email at email@example.com and include your store location, contact details and a website url if available and we'll be in touch to discuss. Thanks in advance for your interest!
Important Note: Mibo Scooters is a small business that hand-crafts each footbike. Moreover, Mibo and its distribution partners are committed to preserving the quality and integrity of the product which we believe is best achieved through calculated growth. However, Mibo is growing so let us know your plans and goals so we can explore how to achieve these together!